🚚 60 Days Shipping Guarantee

We guarantee delivery for all orders. If your order is not successfully delivered within 60 days, simply email us your order number — we’ll issue a full refund.

🔁 Return Policy

To be eligible for a return, your item must be unused, in the same condition as when you received it, and in the original packaging.

Items that cannot be returned include:

• Perishable goods (e.g. food, flowers, newspapers, magazines)

• Intimate or sanitary products

• Hazardous materials

• Flammable liquids or gases

❗ Products with free shipping are not eligible for refund or return.

Additional non-returnable items:

• Gift cards

• Downloadable software

• Certain health & personal care products

A receipt or proof of purchase is required.
Do not send your return directly to the manufacturer.

💸 Partial Refunds (if applicable)

Partial refunds may be granted in cases such as:

• Books with obvious signs of use

• Opened CDs, DVDs, VHS tapes, software, games, cassette tapes, or vinyl records

• Items not in original condition, damaged, or missing parts not due to our error

• Items returned more than 30 days after delivery

💳 Refunds (if applicable)

Once your return is received and inspected, we will notify you via email whether your refund is approved.

If approved, your refund will be processed and a credit will be automatically applied to your original method of payment.

Shipping fees are non-refundable.

⏱ Late or Missing Refunds

If you haven’t received your refund yet:

1. Recheck your bank account

2. Contact your credit card company – it may take 3–30 days for your refund to appear

3. Contact your bank if needed

Still no refund? Email us at support@ecoiseco.com

❌ Non-Refundable Items

• Sale items

• Free shipping items

• Items with incorrect delivery info

• Digital products

• Shipping fees for all orders

🔄 Exchanges

We only replace items if they are defective or damaged. To exchange an item for the same one, email us at support@ecoiseco.com.

🎁 Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is received.
If it wasn’t marked as a gift, the refund will be sent to the original purchaser.

📬 Return Instructions

To return a product, please contact us at support@ecoiseco.com.

• You are responsible for return shipping costs

• If a refund is approved, the return shipping fee will be deducted from your refund

• For returns over $75, use a trackable service or shipping insurance

• We are not responsible for lost returns